Anchor Wetsuits Policies

Cheques will not be accepted unless approved by management

Holding Wetsuits
We will hold wetsuits for the following periods of time:

  • LAYBYS – Three months
  • WETSUITS WITHOUT A DEPOSIT– five working days
  • SALES ITEMS – We do not hold sale items

Please ensure you pick up items purchased or dropped off for repair within these time frames.

Refunds and Warranty Claims
We reserve the right to refuse refunds and warranty claims if you do not produce a receipt.Please keep your receipt

All repairs, alterations and warranty work has to be received by Tuesday noon to be completed by Friday afternoon. All Wetsuits & Waders must be clean, dry and free of sand and odours. Wet, dirty or sandy suits and waders will not be accepted for repair.

Minimum Repair Charge

Custom making and Alterations to a new suit
A minimum 50% deposit is required for any custom made wetsuit or alterations made at your request to a new suit. If are measured up for a wetsuit and then do not purchase the garment you will be required to pay a $25.00 measurement fee.

Refund Policy
Our refund policy is in accordance with Tasmania Consumers Affairs and Fair Trading.
Please note we reserve the right to refuse refund and warranty claims if you do not produce a receipt.

Yes if

  • faulty or damaged
  • Unfit for purpose
  • Does not agree with description
  • Does not comply with the sample you were shown

No if

  • You’ve changed your mind
  • Found it cheaper elsewhere
  • Decided it was too expensive
  • You knew about that particular fault prior to purchase.

Privacy Policy
Anchor Wetsuits respects your online privacy. Your privacy is important to us and we want you to feel confident visiting our sites.

The following terms apply to each user and visitor of our web site.

All of the text, design, and graphics on the Anchor Wetsuits site are subject to copyright and intellectual property protection. If you would like to use any of our content, please contact us to seek permission.

Anchor Wetsuits monitors incoming and outgoing internet traffic on our web sites. We may use cookies to enhance the user experience and provide personalised content.

Peace of Mind
If you have any questions regarding our privacy practices, or feel that your privacy has been compromised, please don’t hesitate to contact us.

Collection of Personal Information
When you perform an on-line transaction, we update our relevant databases and store transaction information to use for customer relationship building, analysis and audit purposes.

Some examples of an on-line transaction include:

  • purchase a product
  • register as a customer
  • complete an on-line web based form
  • subscribe to a newsletter or document

We may use the data to collate statistics about our customers in order to continually improve our site.

Your personal information will not be sold or given away to any other person, company or organisation without your consent. However, we must cooperate fully should a situation arise where we are required by law or legal process to provide information about a customer.

Whenever you visit our web site, we automatically record:

  • your IP address
  • the date and time of your visit
  • the pages you access
  • the documents you download
  • the type of browser you use

These statistics tell us how our site is being used and helps us to continually improve to make our site more relevant and easy to use.

Email addresses
Anchor Wetsuits will record your e-mail address if you:

  • send us a message by e-mail
  • include your email address in an online form
  • subscribe to any of our online newsletters or documents

Your email address will not be added to any external mailing list or used for any purpose unrelated to your relationship with Anchor Wetsuits.

Other Web Sites
This privacy statement only covers Anchor Wetsuits web sites. It does not apply to other sites, even when we have provided you with a direct link. We recommend that you check the privacy statements of other web sites to which you may have been directed from our web site.